6/17 update: After i posted this review I was contacted by a lovely woman to rectify my complaint. That was a great touch and I really appreciated, but I didn't update my review. But when I broke my glasses and needed to get them replaced, I reluctantly went back to this TSO. To my happy surprise I got the service every other review talked about. The staff was great and I got they call to pick them up! It was seamless and I will just say my last experience was a outlier! 2/17 I would love to give this higher, and it seems like I am an outlier, I am just so upset about my service at this TSO. My initial visit was superb! The doctor who I didn't even do my eye exam with helped me get temporary contacts to make my decision easier and the man who helped me pick out my glasses was so great I decided to buy two pairs instead of just one one I went in for. I picked up my first pair on 2/1 and was told my second pair wasn't ready and I would get a call when they were. THIS is where the problem happens. I waited over three weeks and finally decided to call on 2/24 only to be told my glasses have been ready for weeks! What?!?!? When asked why wasn't I notified the man I spoke to said, "yeah you were notified on 2/1" Seriously? How was I notified my glasses were ready when they weren't ready when I picked them up in 2/1?!? He was wholly unhelpful and kept repeating there that was the only note on my file. I still can't believe my second pair of glasses have been ready for weeks and it took my calling to be told that.

I would highly recommend this business. The customer service was above and beyond. Without getting into all the details, Tevin was able provide excellent customer service for our son who lives in Houston when we live in Oklahoma. He went out of his way to take care of the details and I felt very comfortable. He explained all the pricing and was very detailed. I will definitely recommend them to all my Houston friends and family!

Best eye doctors by far! Dr. Richardson is very knowledgeable and awesome! And staff are always friendly, accommodating and helpful. Wait time is never an issue and pricing is competitive. I love Mel, who handled my eye glasses and contact purchasing/insurance. I would recommend this office to anyone looking for a highly skilled, highly professional and welcoming team.

Tevin has exceptional customer service. He took time to figure out what I was really looking for, then suggested frames that fit my face and personality. He did not rush me when I had trouble deciding, but exhibited great patience. Outstanding!

Fast and friendly service. I was made to feel comfortable.The staff and doctor very knowledgeable and caring.Thank you for the excellent service.

Will give 4 instead of 5 stars because their contact number and address were incorrect with my insurance so when I made an appointment it was at the wrong location. They did accommodate me for the next day. I would have preferred the same time though but for some reason that OD on duty did not take my insurance. Other than that the service was excellent. Wait times were not long. They were helpful with questions, especially Chelsea the manager. She was very helpful in selecting glasses. I would def recommend.

The best experience ever! My second pair of glasses!!! Thank you so much!!!